Your pop-up blocker settings may be the cause for the problems you are having, unless you are getting a “Invalid Username/Password” message.
If the latter is true, click on the “Forgot Your Password?” link to be sent a temporary password.
Otherwise, you just need to disable the pop-up blocker while using CaseLink or add https://caselink.nashville.gov to your allow list. (*Note – Caselink now uses https:// at the beginning)
We have provided some basic instructions of adjusting your pop-up settings in the Frequently Asked Questions section under the Technical section.
**Note** If you are using an Apple/MAC computer, the Safari browser may not work even after changing settings. We recommend using Firefox or Chrome browser on the Apple/MAC to use CaseLink.
If you are still having issues after disabling the pop-up blocker, please email the Technical Support Team at email@example.com or call us at 615-862-4444 during our normal business hours.