CaseLink Frequently Asked Questions

Some of the advantages and benefits of being a CaseLink subscriber are:

• You can access cases in Circuit, Probate and General Sessions-Civil Division in Davidson County, Tennessee via an easy-to-use web interface.
• You can view and print documents from the cases you are interested in.
• You can receive case alerts via email or text message when there are new filings or updates on the cases you are following.
  • To set up go to My Account > Case Alerts.
• You can pay your monthly subscription fee of $25.00 online using a credit card or a bank account.
• You can get free on-site training from the Circuit Court Clerk’s Office.

The website address is https://caselink.nashville.gov/. On the website, you can find information about CaseLink, such as the benefits, the subscription fee, and the terms and conditions.

You can also sign up for CaseLink, make payments, and log in to access the case management database. Alternatively, you can use a web search engine, such as Bing, and type in “CaseLink” as your query. You will see several results related to CaseLink, such as the official website and the login page.

Yes, there is a cost for CaseLink. The monthly subscription fee for CaseLink is $25.00. This fee includes the following services:

• Case Alerts
• Detailed court case and filings information
• Viewing and printing of documents
• Electronic billing and payment(s)
• Automated Sign-Up

You can pay your subscription fee online using a credit card or a bank account. You can also set up recurring payments for CaseLink service, or pay multiple months in advance, up to 12 months for $300.00.

Please go to https://caselink.nashville.gov and click on CaseLink Subscription. You will be walked through the process and redirected to the payment website to complete the sign-up.

All payments must be made online. We cannot take CaseLink payments in our office, over the phone or by mail.

To set up Recurring Payments for your CaseLink account you will need to check you email for the last payment receipt. At the bottom of this receipt is a custom link for your account to create the recurring payment.

Once you have Recurring Payments set up and ever need to make changes, use the following link:

https://payments.lexisnexis.com/recurringPayments/login.xhtml

If you need assistance with the payment website or have an issue with processing the payment you will need to contact Lexis Nexis directly at 1-800-669-8312, option 3.

There could be several reasons why you are unable to access your account. Here are some possible solutions that you can try:

• Your pop-up blocker is enabled, which will not allow for pages to open properly.
  • To disable the pop-up blocker, follow the steps in our Technical – Frequently Asked Questions section below.
• Make sure that you are using the correct email address and password that you registered with CaseLink. If you forgot your password, you can reset it by following the steps in the next Frequently Asked Question.
• Check your email for a confirmation message from CaseLink that verifies your subscription. If you did not receive the confirmation email, you can contact CaseLink support at support@circuitsupport.freshdesk.com or (615) 862-4444.
• Clear your browser cache and cookies and try logging in again. Sometimes, your browser may store outdated or corrupted data that prevents you from logging in.
• Try using a different browser or device to log in to CaseLink. Some browsers or devices may not be compatible with CaseLink or may have settings that block the login process.

We are pleased to announce that CaseLink subscribers can now view and print images of unsealed and redacted Circuit, Probate and General Sessions Court documents.

Case Alerts are automatic notifications sent to you via email when a pleading is added on a case in your Watch List. The Watch List can be set up under My Account > Case Alerts. You can have only one email address attached to your Case Alerts and it can be any valid email address you choose.

To reset your password for CaseLink, you can follow these steps:

• Go to the CaseLink login page.
• Click on the “Forgot Your Password?” link below the login form.
• Enter your email address and click on the “Submit” button.
• Check your email for a message from CaseLink with a temporary password and a link to reset your password.
• Click on the link and enter your new password twice. Click on the “Reset Password” button.
• Log in to CaseLink with your new password.

Yes, you can cancel your subscription to CaseLink anytime. However, you should be aware of the following:

• Subscriptions to CaseLink are prepaid on a monthly basis; therefore, credit for prepayment is not refundable as the CaseLink service will automatically expire at the end of the prepaid period.

You can now use a Windows or Apple computer running a modern web browser such as Microsoft Edge (Windows 10), Microsoft Internet Explorer (version 10 or higher), Google Chrome, Mozilla Firefox or Safari*. [*Exceptions apply]

This scenario has not been tested as there are so many different types of Android tablets on the market. If using the Chrome browser, it may work like the desktop version but we cannot guarantee that at this time.

Safari has a built in pop-up blocker that must be turned off (under Preferences > Security > Uncheck Pop-up Blocker). Also, do not use the Back button when trying to view cases. You will need to type in the Case Number and hit the Search button again. To avoid compatibility issues we recommend using Mozilla Firefox or Google Chrome on your MAC or iPad.

CaseLink opens images in a new window, which is often prevented by pop-up blockers. You must configure your browser and any add-on toolbars with pop-up blockers to allow pop-ups on http://caselink.nashville.gov.

Disclaimer: We do not advise turning off your popup blocker permanently! You may turn off your popup blocker temporarily or else add selected sites to your safe list. Permanently disabling popup blocker may make your computer vulnerable to malicious code.

1. Click the GEAR icon and select Internet Options.
2. Select the Privacy tab.
3. Uncheck Turn on Pop–up Blocker to disable the pop–up blocker.
4. Click the Settings button to disable pop–up blockers for specific sites.
5. Click OK.

To disable the pop-up blocker in Mozilla Firefox:

1. Click the menu button  and select Options.
2. Select the Privacy & Security panel and go to the Permissions section.
3. Make sure the Block pop-up windows checkbox is checked.
4. To the right of Block pop-up windows, click the Exceptions… button. A dialog box will open with a list of sites that are allowed to show pop-ups.
5. If the site that’s opening pop-ups is listed here, select it and press Remove Website.
6. Click on Save Changes to update your changes.
7. Close the about:preferences page. Any changes you’ve made will automatically be saved.

To disable the pop-up blocker in Google Chrome:

1. On your computer, open Chrome.
2. At the top right, click More. Settings.
3. Under “Privacy and security,” click Site settings.
4. Click Pop-ups and redirects.
5. At the top, turn the setting to Allowed or Blocked.

To disable the pop-up blocker in Apple Safari:

1. Click Safari from the top menu and select Preferences.
2. Click the Websites tab.
3. Select Pop–up Windows under General on the left.
4. Click the When visiting other websites drop-down at the bottom right.
5. Select Allow